We do our best to please everyone but know that doesn’t always happen. We reserve the right to issue partial credit or no credit.
If you’re not satisfied, let us know by calling Customer Care at 817-262-9040 Monday- Friday 9am- 5:30pm CST to discuss the matter, request a prompt exchange, credit or refund.
In general, you may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).